Contact us
We read every message sent to the address below. For anything about the data itself, include the city or ZIP code and roughly when you saw the problem, which makes it much faster to check.
Maintained by the spectrum-outage.com monitoring team. Typical response time is two business days.
What to contact us about
- Data corrections. A report you believe is wrong, duplicated, or fabricated.
- Removal requests. Ask us to delete a report you submitted.
- Press and research. Questions about methodology, or a request for historical figures.
- Coverage requests. A city you would like us to add.
- Site problems. Anything broken, including accessibility barriers.
What we cannot help with
We are an independent tracker, so we have no access to Spectrum accounts, billing, technician scheduling, or service credits. For those, contact Spectrum directly through their official support channels. We cannot restore your service or tell you when an outage will end.
Reporting an outage
You do not need to email us to report an outage. Use the report button on any page, or the ZIP code lookup on the homepage, and your report appears in the live feed straight away.